The Wild Wild West…
Wednesday, July 23rd, 2008The Wild Wild West.
I used to love that show (the original one-as much as I enjoy Will Smith, the movie version was not the same). I never dreamed that I would be living the life Mr. West in my 40s. Actually, I was hoping to be more like Superman.
Anyway…
How about SEO in the Wild Wild West.
In my job with LexisNexis I am the SEO/SEM/Internet marketing consultant for all of the states West of Kansas except for New Mexico and Arizona, but including Hawaii (is Hawaii West of Denver or East of Denver-trick question). As I have been making my rounds this month I have met with attorneys from Los Angeles and Seattle, to Hillsboro, OR, Salty Lake City and Honolulu. In every city and town attorneys are trying to figure out the most cost effective way to market their firms online. In Hillsboro I met an attorney that is doing his own optimization-and doing it pretty darn well. Conversely, in Seattle I meet attorneys that are STILL trying to figure out how the heck to get SEO done properly and who the heck to trust-and they are in the same town as Amazon, Microsoft and Google!
Below is my basic criteria for choosing an SEO service provider. These are the questions I would ask if I was looking for someone to optimize a website for my firm:
1-Can you show me multiple examples of your customers who are getting high rankings on Google for terms that are at least as competitive as mine?
Not from my direct competitors, but if I am going to have confidence that you are going to be able to optimize my site for “personal injury lawyer seattle” or “intellectual property lawyer seattle”, then you better be able to show me that you have success optimizing a site for “Medical Malpractice New York City” or “dui lawyer las vegas”. If you show me that you have optimized a site for keywords like “landscaping contractors Denver”, then I cannot be confident you can the same thing for “personal injury lawyer seattle”. The landscaping market is just not that competitive on the Internet.
2-Will you take the time to develop an SEO strategy based on the needs of my firm and the competitiveness of my particular geographic market and area of practice?
If your SEO consultant is saying “We CAN do this, or we could TRY this.” Then you should be leery.
After I tore my 1st ACL on my left knee after my brief professional soccer “career” came to an end, I met with the first Dr. I could for a consultation. I will never forget when he looked at me and said “Dan, I am not sure what we should do here. We could this, or that, or maybe this-what do you think?” At the time I was 25, it was my first knee injury, and I had not even completed my undergraduate degree. How the heck could I make a decision on what to do with my knee? I still didn’t even know what an ACL was. (After 4 ACL reconstructions I feel like I could “virtually” perform the surgery if I had to-”virtually” meaning in a video game or something like that).
Lucky for me, I was coaching the sons of Jim Bartimus, a top medical malpractice attorney in the Midwest. He was able to get me to the top of the list to meet with Dr. Yost, one of the KC Royals orthopedic surgeons, and one of the top Orthos in the KC area. Dr. Yost took the bull by the horns. He looked me in the eye, and while his assistant took notes he told me what he wanted to do, he scheduled my surgery, and sometime later I was back on the field playing better than I had played before.
As an attorney, you realize that ultimately your clients make the decision on what they want you to do for them, but if you do not give them competent and confident recommendations you are probably not providing them with a good service. (hopefully, as an attorney you can back up your recommendations with a track record)
3-Will you report to me on a regular basis the work you are doing on my website, the progress you are making, and your plans for the future of my website?
Not just Webtrends, impressions and clicks, but ranking reports, backlink reports, and call reports, along with a summary analysis at least monthly of what the heck all of these reports mean.
Some SEO specialists act like they have the secret to SEO success, therefore you should just give them some money and trust them. They cannot tell you what they are doing, because it is a secret.
It’s not a secret. YOU could learn how to do SEO yourself. YOU could hire an SEO consultant for a few hundred dollars an hour to teach you how to do everything yourself, just like I could try my PI own case if I wanted to do so. The reason you want to hire someone to optimize your site is because they can do it more effectively than you, they can do it better than you because it is what they do every day and they can and will do it well for YOU. Not because they have the secret. If they claim to have the secret, I would eliminate them immediately as an option.
4-Do you offer any kind of exclusivity?
There are only 10 spots on the first page of Google organic results for a particular search. Few of the companies who do SEO offer exclusivity. They will sell the “first page of Google” to as many PI firms in Denver that will pay them for it. In the hopes that the lack of their reporting combined with the fact that their attorneys will not have the time to babysit their programs.
5-Have you been in business for a while, and how do I know you will be in business next week, next month, and next year?
I have heard more than once from attorneys and other business owners where someone has given thousands of dollars to an “SEO specialist”, with no results, no recourse, and no more “SEO specialist”.
6-Last, beware of:
A. Non descriptive SEO agreements combined with Pay-Per-Click programs. Pay-Per-Click can be profitable, but often it is hidden in a $1,000-8,000 a month program that has very little SEO and a lot of PPC.
B. Guarantees of placement.
Doood! Come on! You are an attorney! How could you fall for this trick? The only guarantee you will get from an SEO placement guarantee is that it will be written in such a way as to guarantee that the “SEO specialist” will set the standards so low that they cannot fail to meet the guarantee. Read my post where I expose the fine print of Network Solution’s SEO guarantee. It’s bogus.
If and when one of your peers says they guarantee they will win a tough case-what do you think? Of course the come back I hear from attorneys is “well, we work on contingency-why can’t you?”
I will. The first personal injury firm that offers me 30% of the revenue they generate from my search engine optimization efforts will be able to obtain my SEO services for free. I would expect to earn about $300K + my first year with this type of arrangement.
C. They tell you SEO is the only way to go, and to avoid PPC marketing. The truth is that both can be done well, and both can be done poorly-it is usually the latter. They both have their place when implemented strategically and with the proper expectations.
Of course that’s just my opinion. I might be wrong.